YEAR-ROUND COMPASS

It is important to bookmark the Ceridian Support Portal properly or you might encounter problems when using your browser's bookmark. To verify you have bookmarked the Support Portal properly in your browser, review the bookmark's properties and make sure the URL is https://support.ceridian.com/.

Accessing links to the Dayforce Knowledge Base in Emails

• If you click a link for a knowledge article in an email and you are already logged into the Support Portal, the knowledge article will load properly, if the default browser associated with your email program is the same browser you are using to view the Support Portal.
• If you click a link for a knowledge article in an email and you are already logged into the Support Portal, you might receive a message that says: The requested knowledge article is unavailable. Please contact your portal administrator.
• If you see this message, look for the words Sign In. If you see them, click Sign In and log into the Ceridian Support Portal. After you are logged in, you will be able to access the knowledge article.

Once you are logged in to the Support Portal, navigate to the articles How Do I Find All the Knowledge Base Articles About a Specific Topic?, Searching the Ceridian Support Portal or How Do I Correctly Bookmark and Access the Support Portal? for more helpful tips on getting the most from the Support Portal.

Live Membership customers will receive an email communication once training schedules are posted. The following courses will be offered:.

Accessing links to the Dayforce Knowledge Base in Emails

• Auditing Your Payroll for Year-End Success – Canada
• Offered as Instructor-led Virtual and Video
• Processing Year-End Tasks for Payroll – Canada
• Offered as Instructor-led Virtual and Video
• Processing Tax Form Amendments – Video
• Offered as a Video in December

CLOSE

This offer is targeted to customers operating in Canada whom are processing year-end payroll tasks and do not have an active Dayforce Live Membership.

Qualifying customers may apply for one Dayforce Live Year-End trial that provides access to recorded and self-paced courses related to year-end processing only. The first day to request a trial account is November 2, 2019 and the last day is January 31, 2020. All trial accounts will expire on March 6, 2020.

Courses included in the trial offer:

• Processing Year-End Payroll, Auditing Your Payroll for Year-End Success recorded videos
• Processing Tax Form Amendments recorded video
• Preparing for the New Year (MyPath) course
• Self-paced courses for Year-end prerequisite courses where available (e.g. Maintaining HR Records for Payroll, Processing a Simple Pay Run, etc.)

How To Register:

Customers may complete and submit the year-end customer request form starting November 2. User credentials will be sent to the customer via email within 2 business days. There is a limit of one account per customer.

Customers looking to renew or purchase a Dayforce Live membership for 2019-2020 may contact their Customer Success Manager or Account Representative directly.

In addition to year-end training, the Customer Guide provides valuable information to make your year-end a success. Content includes a monthly detailed Checklist, Important Dates and Deadlines, Year End processing instructions for Dayforce, as well as Federal and Provincial legislative requirements.

For your convenience, the 2019 Year End Customer Guide will be available Mid-Late October in the Ceridian Support Portal at support.ceridian.com. Choose the Knowledge Base menu item at the top of the Home page. Select Reference Materials > Year-End Year-Round Toolkit (CAN) > Canadian Year End Guides and Schedules (CAN).

Request projects by logging on at support.ceridian.com. Ceridian Professional Services Team receives a high volume of project requests between September 1 and January 31. To ensure a timely delivery, submit your year-end project requests by the following dates:

To ensure your employees are paid on time, review your December input dates to provide enough lead time for payment processing during the holiday season.

For more details, refer to the 2019 Upcoming Canadian Holidays article in this newsletter.

Year-end is a year-round endeavor at Ceridian. We strive to help you implement necessary compliance changes. We provide training tools and resources to help you to stay compliant as you complete year-end tasks. Use these tips to get a quick start on year-end.

• Review your 2019 and 2020 Pay Calendars and Add Your 2020 Holidays.
• Pay Calendars in Dayforce are auto-generated each pay cycle on a rolling basis. Schedules must be reviewed and edited to ensure dates are correct for Banking Holidays.
• Although Dayforce automatically generates pay periods on a rolling basis, the application does not automatically generate client specific holidays used in the WFM timesheets for the upcoming year. Follow the steps in the Defining Holiday and Holiday Groups Job Aid to update your upcoming holidays.
• 2020 Annual Schedule at a Glance Canada is available in the Ceridian Support Portal at support.ceridian.com. Choose the Knowledge Base menu at the top of the Home page. Select Year End > Canada Year End > Canadian Year End Guides and Schedules > Annual Schedule at a Glance 2020-CANADA.
• Defining Holiday and Holiday Groups Job Aid can also be found in the Ceridian Support Portal. Go to support.ceridian.com and choose the Knowledge Base menu at the top of the Home page. Select Year End > Canada Year End.
• Reconcile, Reconcile, Reconcile
• Reconcile CPP/QPP and EI/QPIP Deficiency Reports
• To avoid PIER (Pensionable and Insurable Earnings Review) Reports, review CPP/QPP and EI/QPIP Deficiency Reports for discrepancies. Make correcting adjustments for any discrepancy identified on the reports.

Remember to categorize your year-end tickets by selecting Category > Year End (CAD) when you Submit your Case on the Portal.

Categorizing your tickets will help us resolve year-end issues more efficiently.

Compliance/legislative changes can affect your communications, taxes, and tax forms. It is imperative you stay compliant and make the necessary changes in Dayforce. We offer a variety of resources to explain the changes as well as how to implement them.

You can find Canadian legislative information at the Ceridian Support Portal at support.ceridian.com. Choose the Knowledge Base menu item at the top of the Home page. Select Reference Materials > Compliance Legislation > Compliance Legislation (CAN).

Thanksgiving Day

Monday, October 14, 2019

Ceridian offices will be closed on Monday, October 14, 2019. It is also a Canadian National Bank Holiday and as such, no payment processing will occur on this day. Purolator, FedEx and all other courier partners also observe this holiday.

In order to release Electronic Funds Transfer payments so that ALL employees receive payment on due date, the following run schedule needs to be adhered to:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

• All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

Remembrance Day

Monday, November 11, 2019

Banks will be closed on Monday, November 11, 2019 and no payment processing will occur on this day. However, Ceridian offices will be open for business.

In order to release Electronic Funds Transfer payments so that ALL employees receive payment on due date, the following run schedule needs to be adhered to:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

• All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

Christmas Day and Boxing Day

Wednesday, December 25, 2019 and Thursday, December 26, 2019

Ceridian will be closed and as such, no payment processing will occur on these days. Purolator, FedEx and all other courier partners also observe these holidays.

In order to release Electronic Funds Transfer payments so that ALL employees receive payment on due date, the following run schedule needs to be adhered to:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

• All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

New Year’s Day

Wednesday January 1, 2020

Ceridian will be closed and as such, no payment processing will occur on these days. Purolator, FedEx and all other courier partners also observe this holiday.

In order to release Electronic Funds Transfer payments so that ALL employees receive payment on due date, the following run schedule needs to be adhered to:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

• All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

Day after New Year’s

Thursday, January 2, 2020 (bank for QC only)

Thursday, January 2, 2020 is a Quebec Holiday and will not affect Canadian banks and their ability to process payments electronically to Quebec bank accounts. Only physical banks in Quebec will be closed. Electronic payment processing and access to funds via on-line banking or ATMs will/should NOT be affected on that day for Quebec bank account holders.