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YEAR-ROUND COMPASS

June 2019 | A newsletter for the HR/payroll professional


Welcome first year customers

As your Service/Support partner, we look for opportunities to promote a smooth transition and optimize efficiencies throughout the year. There are multiple ways in which Ceridian engages with you throughout the year to ensure that you have a smooth year-end.

We encourage you to:

  • Review the articles in the Compass, watch for them in the upcoming months
  • Action year-end tickets as soon as you can
  • Ensure that your payroll is accurate throughout the year by reviewing reports
  • Stay current with compliance and legislative changes

Refreshed Ceridian Support Portal and Knowledge Base (KB)

Hopefully, you’ve taken a few minutes to get acquainted with the new Ceridian Support Portal which was updated in May. If not, don’t wait. Your goal should be to get comfortable with it and know how to navigate for important information before the pressure of year-end is upon you.

Why? The Ceridian Support Portal is where you’ll need to go to:

  • Submit and track tickets (now called “cases”).
  • Request Professional Services.
  • Access Dayforce Product News, which includes hot compliance topics as well as the latest product updates.
  • Find answers to questions in the new Dayforce Knowledge Base (KB). This contains the job aids, release notes, payroll guides and other reference materials. Plus, there are many articles previously only available to our support teams.

The first thing to do is to add this URL to your browser bookmarks/favorites: https://support.ceridian.com

Second, make sure you can log in.

Third, after you are logged in and have created your user profile, learn your way around. This newsletter will often refer to documents within the KB for more details. Note that we will include the direct link to KB articles, however, you must be logged into the portal before the link will work.

Here is an outline of the primary resource materials available to assist you on the Ceridian Support Portal:

CLOSE


Year-end training starting in the fall

Live membership customers will receive an email communication once training schedules are posted.

The following courses will be offered:

  • Auditing Your Payroll for Year-End Success – Canada
  • Processing Year-End Tasks for Payroll – Canada
  • Year-End Payroll Refresher - Canada

Owning the year-end process year-round

We are half way through the year. Be prepared for year-end by auditing, reporting and recording employee earnings appropriately on Tax Forms. In addition to auditing Tax Forms quarterly, best practice also recommends that you verify all new hires names, addresses and SINs prior to issuing their first cheque.

Review Reports

To ensure that your payroll is accurate throughout the year, it is strongly recommended that every pay, you review the following reports as part of your payroll verification:

  • Canada Earning and Deduction Matrix Validation Report – Verify the accuracy of the taxability and Tax Form display for all Earnings and Deductions: Year End > Canada > Archived Reports > select year
  • T4/T4A, Releve1/Releve2 Management Exception Management Reports - Review the exceptions found in individual employee earnings records: Year End > Canada > Archived Reports > select year
  • Canada CPP/QPP, and Canada EI/QPIP Discrepancy Report - Review discrepancies found for employees. The report assumes that payroll was processed for the entire 2019 taxation year. Note that if the payroll was processed for only part of the year, discrepancies may be valid: Year End>Canada>Archived Reports>select year.
Data to verify Path
Employer Name and Address Org Setup > Organization > Legal Entity > Address
Employer Tax ID Numbers Org Setup > Organization > Legal Entity > Tax Authorities
Earning Taxability and Tax Form Mapping Payroll Setup > Earning Definition > Tax & Compliance > Canada > Tax Form / ROE / Report Mapping
Deduction Taxability, Pension Numbers and Tax Form Mapping Payroll Setup > Deduction Definition > Tax & Compliance > Canada > Tax Form / Report Mapping
Define when Tax Forms will be available to employees in Self-Service System Admin > Client Properties > Client Payroll Properties > Tax Form Print ESS Offset (Days)
Define the Sort Order for Tax Forms and the Employer Copy System Admin > Report Output > Delivery Package > Tax Forms > Sort by Parameters
Accuracy of Information for Terminated Employees Payroll > Pay Run Management > Reports > Payroll Register Report

Employee information

Verify the accuracy of employee names, addresses, and Social Insurance numbers in the T4/T4A/ Releve1/Releve2 Management Reports

Note:

  • Company and Employee name and address records must be less than 30 characters
  • Quebec Postal Codes are 6 characters with no account for spaces or special characters
  • Remember to Generate Preview Data before running the Tax Form reports

Mid-Year Checklist

Mid-Year Checklist will also help you be better prepared for Year end by maintaining your year-end readiness year-round.

Monthly Leave Allotment
Live Membership includes Training so plan to attend Ceridian’s Year-end Seminar. Visit http://hcmeducation.dayforce.com/ for more details
Review and update the Canadian Earning and Deduction Matrix report from the Year End > Canada page. This report lists the Tax Form boxes that each earning and deduction will appear in.
Review the Canadian Wage and Tax report from the Year End > Canada page. This report lists outstanding issues with the respective priority that is required to fix them.
Validate and correct discrepancies which appear on the Canada CPP/QPP Discrepancy Report. Make adjustments before your last pay of 2019 to avoid PIER (Pensionable and Insurable Earnings Review) Reports.
Validate and correct discrepancies which appear on the EI/QPIP Discrepancy Reports. Make adjustments before your last pay of 2019 to avoid PIER (Pensionable and Insurable Earnings Review) Reports.
It is recommended that you review the T4/T4A/ Releve 1/Releve 2 Management Reports and the T4/T4A/ Releve1/ Releve 2 Exception Management and the Wage and Tax Reports throughout the year.
Use your mapping from the Canadian Earnings and Deduction Matrix report to reconcile the Tax Form management reports with the payroll register. The list includes the T4 Management Report, T4A Management Reports, Releve 1 Management Reports and Releve 2 Management Reports.
Review each Year-end report to ensure that there are no warnings or errors. Verify that the following items are correct by checking the relevant reports in Dayforce.
  • The accuracy of the taxability and Tax Form display for all Earnings and Deductions
  • The exceptions found in individual employee earnings records
  • The discrepancies found for employees
  • The company and employee Information

Identify year-end payroll tickets

Remember to categorize your Year-End tickets by selecting Category> Year End (CAD) when you Submit your Case on the Portal.

Categorizing your tickets will help us resolve Year-End issues more efficiently.

19CA-Customer Communication-HCM-CA Dayforce HCM Compass 4-15 FRENCHLP.jpg


icon-events-58x58.png  Upcoming holidays

St. Jean Baptiste Day

Monday, June 24

Monday, June 24, 2019 is a Civic/Provincial Holiday in Quebec and will not affect Canadian banks and their ability to process payments electronically to Quebec bank accounts. Only physical banks in Quebec will be closed. Electronic payment processing and access to funds via on-line banking or ATMs will/should NOT be affected on that day for Quebec bank account holders.

Canada Day

Monday, July 1

Ceridian will be closed on Monday, July 1, 2019. It is also a Canadian National Bank Holiday and as such, no payment processing will occur on these day. Purolator, FedEx and all other courier partners also observe this holiday.

Ceridian is recommending that you input your payroll 1 day earlier than normal for these pay dates, to ensure that your staff is paid on time and your payroll package is received in a timely fashion:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

  • All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

Civic Holiday

Monday, August 5

Ceridian offices will be closed except for our Montreal office on Monday, August 5, 2019. Ceridian will also not be processing any payment files to Canadian banks on this day. Purolator, FedEx and all other courier partners also observe this holiday.

Ceridian is recommending that you input your payroll 1 day earlier than normal for these pay dates, to ensure that your staff is paid on time and your payroll package is received in a timely fashion:

Payroll Funding: Payments due two business days prior to payment date must have funds to Ceridian Canada Payroll Trust by end of day:

Ceridian does not recommend non-banking dates be used as payroll payment dates. However, if you choose a non-banking date as payment date, please be advised of the following:

  • All customers are expected to meet their payroll funding obligations to Ceridian at all times, regardless of the impact of any banking holiday. We will not accept responsibility for payrolls that are held by Ceridian due to late receipt of any customer’s payroll funding to our Payroll Trust Account.

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