Customer Success Newsletter
April 2021
April 2021
Monthly update
The Customer Success News is designed to deliver you the most current information, dates to prepare for, and, noteworthy items each month so you can proactively keep on top of things. Please make sure to review below content, and do not hesitate to contact us as questions or needs come up. We look forward to keeping you informed and serving your team. If you need to reach Customer Success for a concern or strategic engagement, please email us at: [email protected]
Have you reviewed the Year-Round Compass Newsletter sent in early April? You can find the updated QE Packet for Q2 here.
If you are looking for compliance information fast – here is where you can locate what you need.
The privacy and security of your data is your top priority. The Due Diligence Portal is designed to help you review and understand the privacy and security program Ceridian uses to protect your data.
What you will find:
Blogs:
Webinars:
Customer Stories:
Visit our website at www.ceridian.com to locate this content and more.
This is a friendly reminder that last month all SourceTaxOnline accounts were deactivated and migrated to ceridiantax.com. Your STO account remained open through February to allow you to familiarize yourself with the new ceridiantax.com system and compare between the two. All STO functionality is now available in ceridiantax.com.
Steps to take if you have not yet registered:
If you have not taken the opportunity to register on ceridiantax.com, please do so at your earliest convenience. An email was sent to you from [email protected] providing you with your new username and a registration link when your account was activated. If you do not have this email, please contact your internal IAM / ceridiantax.com Administrator or via a support ticket to Tax Services > Help Desk > Tax Portal.
More information
A 43-minute ceridiantax.com training video is available here: ceridiantax.com training webinar.
IAM is the Ceridian application that manages user authentication (logging in) for ceridiantax.com and other Ceridian applications. IAM user documentation is available here: MyCeridian.com.
PPACA 1095-C Corrections Timeline – Reference page 22 in the Q2 QE Packet.
Note: The IRS only accepts corrections after they processed the original filing submissions. Dayforce ACA correction functionality becomes available mid-April to help ensure ACA Compliance.
Please check the Support Portal for any tickets opened for you with "Action required - Your ACA 2020 Filing was accepted by the IRS with Errors". These tickets have now been posted for customers who fall in the Accepted with Errors Category.
For our Live Members, there are important Dayforce Training updates that will be reflected on the Dayforce Live Learning tracks as of March.
Want to learn more about becoming a member of our Reference Network?
The Reference Network is a collection of Dayforce professionals that have interest in expanding their network of HCM professionals. Reference Network members expand their HCM industry contacts, share their thought-leadership, and pay forward their success with Dayforce.
Benefits include:
Complete the Interested in being a Dayforce Reference? Hub activity.
Do you know a teammate who could also benefit from the opportunities on the Hub? Register and click in Sharing is Caring. We will send an invitation to join. If your coworker joins XOXO, you will get all the credit (and you’ll receive even more Hub Points.) Remind them to check their email. Join: Ceridian.com/XOXO
Would you like to become a Dayforce Pro? Enroll into the Professional Series Program for WFM, Payroll and Benefits, included in your Live membership. Complete your Level 1 and Level 2 training courses, ace your self-assessment quizzes, receive rewards and earn and maintain your Professional Title and Certification.
Registering is easy. For Dayforce Users with Live Training Memberships, you can locate the Dayforce Professional Series Enrollment Form in the Resources/Toolkit that is found on the Education site’s landing page (bottom left) https://education.ceridian.com. Or, contact us at [email protected] if you do not have a training license and would like to learn more on getting one activated.
Dayforce Release 60 is now available with client upgrades beginning April 15, 2021. We recommend you share the release information and upcoming dates to departments within your organization for awareness and planning – Dayforce 60 Upgrade – How to Prepare for Dayforce 60.
*Upgrades are typically scheduled weekly on Thursday.
For further details on features included in the upcoming 60 and 61 releases, please keep an eye out for the ‘Coming Soon’ communications.
We are pleased to announce the final date for Silverlight feature removal from the Dayforce application will be Thursday, April 8, 2021. Also, on this date, the Internet Explorer browser will no longer be supported.
We’ve scheduled a single event on Thursday, April 8, 2021, Release 59 SP 4, Hotfix 14, which will migrate all clients on Release 59 from Silverlight features to the HTML equivalent. Then, Silverlight features will be disabled.
The Silverlight features will be removed from the feature tree with no ability to reinstate them. All Silverlight features will be permanently removed from the Dayforce application with Release 60, scheduled Spring of 2021.
Review the latest compliance updates that are applicable to your organization. Dayforce Product News – Information about Dayforce, and compliance updates for the countries we support. For geographic searches, enter the country needed.
